Help Center

Instantly. All products are instantly delivered via our site or email.

No. Stream Designz sells digital products only, therefore once a purchase has been made there are no refunds. If you are not satisfied with our product or any of our services, please contact our support. Our top priority is that every customer is satisfied. Together we will find a solution.

All Stream Designz product are digital. However, we need your address information for billing purposes. Free products do not require address information. 

Upon completing your purchase you will be immediately provided a download link to your product(s). You will also be emailed a link to your download(s). If you don't receive your downloads, wait 15 minutes. You may also want to check your email spam folder. If you still haven't received your purchase, please contact us.

We offer different payment methods depending on your country.

We accept all major credit cards in addition to PayPal. We follow industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, employee details and any other Personal Information entrusted to us.

Our information security systems apply to people, processes and information technology systems on a risk management basis. We also perform annual audits to ensure our handling of your credit card information aligns with industry guidelines. We are certified as a PCI DSS Level 1 compliant service provider, which is the highest level of compliance available, and our platform is audited annually by a third-party qualified security assessor.

When you add the item to your cart and proceed to checkout, on the right side of your screen there is an option to add a discount code

From here add in your discount and it will change/show what products the discount code is applicable to or the discount taken off the total order.

Once the discount code is applied you can happily continue through checkout with peace of mind knowing that your discount code has been applied!

If you require any extra support you can email our team at support(at)streamdesignz.com

While you may browse and purchase from any version of our site, please be aware that the majority of our products are delivered as compressed ZIP files. That means you'll need to extract them to get to your actual files. While this is easy on a desktop/laptop, it can be tricky on mobile, and may require an app to work. So yes, you can download your purchases on a mobile device, but we don't necessarily recommend it.

Your download links don't expire, and do not have a download limit, but it's important that you either bookmark the download link or save the download email if you feel you'll need to download again in the future. Download links are generated at the point of purchase. Even if you are signed in, they will NOT be saved to your account.

If you lose your link and need a new one within 45 days of your purchase, just contact us. After that point, it is our policy not to provide new download links. We suggest that you backup your files in the cloud or on an external device for safety.

Regardless of the streaming platform (Twitch, YouTube, or Facebook) or the software you are using (OBS Studio, Streamlabs, StreamElements, Twitch Studio, XSplit, or Lightstream), our stream overlays can be used without any probelms.

All of our stream overalys are 1920x1080 pixels. This is a ratio of 16:9 and is the standard ratio for landscape (sideways) screens. If you stream in 720, you will be able to resize the overlay inside your streaming platfrom to fit your resolution. 

Due to the digital nature of our products, the Digital Download Shop is not able to accept returns. All sales are final.